We strive night and day to offer you high-quality items, but once in a blue moon, something slips by our quality control that is not up to our standards. We're so sorry that your item arrived in less-than-perfect condition!
Be sure to contact Customer Care right away if anything is ever a problem with your item. You can call Customer Care at (888) 463-0646, email us at email@example.com. We pride ourselves on the quality of our products, designs, and will work with you to help make things right.