I’m getting an error message when I track my package. What should I do?

Once we create your tracking number, it can take some time for FedEx, UPS, or USPS to update the information in their systems. We suggest waiting a day and trying the number again.  Please remember, our shippers don’t pick up orders from us on weekends, so even if you’ve received a tracking number on a Saturday or Sunday, the shipper will not have possession of that package until the next business day.

Please note: international orders that ship with USPS First-Class Mail International do not have tracking information available. 

Still not sure, or need to know more? Call us at [phone], Submit a request, or Live Chat with us.